Returns & Exchanges
At Silai Karhai, we strive to ensure you are delighted with your purchase, but we offer a seamless 15-day return and exchange policy for any unworn and unwashed garments. To maintain the highest quality standards, all returned items must include original tags and packaging.
Initiate Request
Contact our customer support team via email or WhatsApp with your order number and photos of the item you wish to return or exchange.
Quality Inspection
Once your request is approved, pack the item securely; our courier partner will collect the parcel from your doorstep for a quality check at our warehouse.
Processing
Our team will inspect the garment to ensure it meets our return criteria, including the presence of original labels and absence of any wear or damage.
Resolution
After approval, your exchange item will be dispatched or a store credit voucher will be issued to your registered email address within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing